Refund & Cancellation Policy
Last Updated: September 8, 2026
1. 14-Day Money-Back Guarantee
We want you to be completely delighted with OmniDeck Pro. If you are not satisfied with your purchase for any reason, you are entitled to request a full 100% refund within 14 days of your initial purchase date.
2. How to Request a Refund
To initiate a refund, simply send an email to support@omnideck.pro or ramesh@omnideck.pro with:
- Your registered email address
- Your Order ID or Payment Transaction Reference (from Razorpay or Stripe)
- (Optional) A brief reason for the refund to help us improve
Our support team will process your refund request within 24 to 48 business hours.
3. Refund Processing Time & Mechanism
Once approved, refunds are credited back directly to the original payment method (Credit Card, Debit Card, UPI, Net Banking, or Net-Banking wallet) used during the transaction.
- UPI Payments (India): 1 to 2 business days.
- Debit / Credit Cards & Net Banking: 5 to 7 business days depending on your bank’s clearing cycle.
- International Credit Cards (USD/EUR/GBP): 5 to 10 business days depending on the card network.
4. Subscription Cancellation Policy
For recurring monthly or annual plans, you can cancel your subscription renewal at any time with 1 click from your account dashboard or by contacting support.
Upon cancellation, you will continue to enjoy full Pro tier access until the end of your currently paid billing period without any additional charges.
5. Lifetime Licenses
Lifetime licenses are eligible for the standard 14-day refund guarantee from the date of purchase. After 14 days, the lifetime license remains permanently active with no recurring fees.